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8 Questions to Ask Commercial Roofers


March 28, 2018

If you are a business owner, you have plenty of responsibilities—many of which can keep you up at night. There are concerns about sales, employees, customers, inventory—and much more. But with trustworthy commercial roofers, the roof on your commercial building does not have to be something you need to worry about. Getting your commercial roof repaired or replaced doesn’t have to be stressful if you have the right roofer doing the job.

So how do you find a commercial roofer you can entrust to do a good job on your roof without causing additional issues? It’s important to get multiple quotes from different companies to make sure you find the right one for your job. Don’t necessarily go with the lowest-priced quote. Often a lower price means that the company is cutting corners on quality, and this is not a good idea when it comes to a commercial roof. Your business is at stake, so you want to find a roofer who will do a high-quality professional job that will stand the test of time.


Asking the right questions can go a long way in finding a roofer who is qualified to take care of the job.

Let’s take a look at eight questions you should ask commercial roofers before you sign on the dotted line.

Question #1: Are You Licensed and certified?

This is probably the most important question you can ask. Commercial roofers that are not licensed or certified with a manufacturer open you up to legal issues and complications should something go wrong. It’s not a bad idea to ask for physical proof of their license, if possible.

Question #2: Are You Experienced and Qualified to Work on the Type of Roof I Have or Need?

It’s not unusual for commercial buildings to have specific types of roofs that require roofers to have special knowledge and skills. Some buildings have older roofs that have special considerations. Make sure the commercial roofer has worked on a roof like yours.

Some companies like to outsource their projects to other companies. Ideally, you will work with a company that doesn’t do so, but sometimes it is unavoidable. If they plan to subcontract some or all of the work to another company because of the type of roof you have, find out everything you can about that company as well. You will want to ask them the same questions and make sure they have the same license and standards as the commercial roofer.

Question #3: What Is Your Current Workload?

Work means money, and in the business world, making lots of money is key. It can be easy for a company to get overwhelmed with work because they don’t want to turn down projects—or money. If a company is too busy, however, the quality of the work being done can be compromised or the project can run over deadline.

Find out from the commercial roofer if they have enough workers to devote to your project and ask how quickly they expect to turn the project around. This is another time when it’s a good idea to find out if they outsource work if they get too busy with projects.

Question #4: How Will You Be Installing My Roof?

Whether you are getting a complete roof replacement or having a roof built for a new commercial building, get details on how the roofing company will be installing the roof. Make sure it is the method best suited for your building and roof.

Ask the company if they are knowledgeable about building codes. Find out if they are aware of any special codes that might pertain to your building.

Question #5: Do You Offer a Guarantee?

Plenty of roofing companies will say they offer a roofing guarantee but don’t take that on faith alone. Get an actual copy of the roofing warranty from every roofing company you are considering—before you hire one company over another. Compare the guarantees from one company to another to determine which one offers the best coverage. Be sure to find out how long the guarantee covers the roof. If it’s only a year or two, that might not be adequate. Find out if there are any fees associated with the guarantee. Doing your homework in this area can save you a lot of money down the road if there are any problems with your roof.

Finally, read the terms of the guarantee to see what it says about the cost of labor and whether that is included with the guarantee Some guarantees will state that although the cost of the repair is covered, the labor costs associated with that repair may not be. This means the commercial property owner is going to have to cover some of the costs for the repairs it was expected the guarantee would cover.

Question #6: Do you belong to any trade association?

Often, commercial roofing companies belong to various trade and professional associations. These might be specific to an industry or in related industries. Being affiliated with professional associations is often representative of the roofing company’s commitment to the industry and to meeting their customer’s needs.

Question #7: Can You Send Me a List of References From Past Clients?

Obviously, you want to get online and do your homework. Online reviews are important, but in addition to what you can find on the Internet, get additional references from the company. Take the time to check them out. They can help give you some insight into the company’s character before you decide to work with them. An honest commercial roofer should have plenty of references they are happy to share with you.

Question #8:  What is your full company name and physical address?

If the roofing company does not maintain a physical address, this should be a red flag. They should have a physical location, and if they don’t, move on to the next roofing company.

If you have questions about commercial roofers, give us a call and talk to our team of experts. Rhino Roofing is the premier commercial roofing company in the greater Denver area. Contact Rhino Roofing today.